Model Routing for Support Bots: Cheap-First FAQ Handling
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Cheap-first routing sends routine support questions to a small, inexpensive model and escalates selected hard or uncertain requests to a stronger one.
This guide compares the three application-side routing patterns, separates what your application owns from what OpenRouter's Auto Router and model fallbacks handle, walks through a support flow with a copyable request, and sets out how to measure escalation rate and cost per resolved ticket.
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